Privacy Policy

At ConvergeKit, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Information We Collect

Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our newsletter or communications
• Fill out a form or contact us
• Upload content, contacts, or other data to our platform
• Participate in surveys, contests, or promotions

Automatically Collected Information

When you use ConvergeKit, we automatically collect certain information, including:

• Log data (IP address, browser type, operating system, referring URLs)
• Usage data (features used, actions taken, time spent)
• Device information (device type, unique device identifiers)
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide and maintain our service: Process your transactions, send you technical notices, and respond to your requests
• Improve our service: Understand how you use ConvergeKit to enhance features and user experience
• Communicate with you: Send you updates, newsletters, marketing materials, and other information (you can opt out at any time)
• Ensure security: Detect, prevent, and address fraud, security issues, and technical problems
• Comply with legal obligations: Meet regulatory requirements and enforce our terms
• Personalize your experience: Provide customized content and recommendations

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: Third-party vendors who perform services on our behalf (e.g., hosting, analytics, payment processing)
• Business transfers: In connection with a merger, sale, or acquisition of all or a portion of our business
• Legal requirements: When required by law or to protect our rights, property, or safety
• With your consent: When you explicitly authorize us to share your information

Data Retention

We retain your information for as long as necessary to:

• Provide you with our services
• Comply with legal obligations
• Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a machine-readable format
• Opt-out: Opt out of marketing communications or certain data processing activities
• Restriction: Request restriction of processing of your personal information

To exercise these rights, please contact us at privacy@convergekit.io.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Understand how you use our service
• Provide personalized content and advertising
• Analyze trends and user behavior

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of ConvergeKit.

Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption in transit (TLS/SSL) and at rest
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions for certain countries
• Other lawful transfer mechanisms

Children's Privacy

ConvergeKit is not intended for children under 13 (or 16 in the EU). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your privacy rights

GDPR Rights (European Users)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: